Last updated: 12-10-2026

1. Who we are

SunnyVale Pet Cremation Cardiff Ltd is responsible for handling your personal information in connection with our business and recruitment activities.

Business address: Unit 6, Paper Mill Court, Paper Mill Road, Cardiff, CF11 8DH

Telephone: 07587 105 358

Privacy enquiries: info@sunnyvalepetcremationcardiff.co.uk

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details, such as your telephone number and email address.
• Information you provide when enquiring about our services.
• For job applicants, information about driving experience, employment history, qualifications and suitability for the role.
• Information you provide through our website, social media pages or recruitment forms.
• Technical information collected through our website, including cookies, where applicable.

Please do not provide information that is not relevant to your enquiry or application.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and provide our pet cremation services.
• Contact customers about their requests and arrangements.
• Process job applications and assess applicants for available positions.
• Contact applicants about recruitment and arrange interviews.
• Meet our legal obligations and protect our legitimate business interests.
• Maintain the security and operation of our website.

We will only use your information where we have an appropriate lawful basis under applicable data protection law.

4. Recruitment applications

If you apply for a position with SunnyVale Pet Cremation Cardiff Ltd, we will use the information you provide to assess your application and contact you about the recruitment process. Your application information will only be accessible to people who need it for legitimate recruitment or business purposes. We will keep unsuccessful applicants' information only for as long as reasonably necessary for recruitment and any related legal requirements. We will explain separately if we wish to retain your details for future vacancies where appropriate. Please do not include unnecessary sensitive personal information in your application.

5. Sharing your information

We do not sell your personal information. We may share information with trusted service providers where necessary to operate our business, website, communications or recruitment processes. These providers should only process information in accordance with appropriate arrangements and applicable law. If you apply through a Facebook or Instagram Instant Form, Meta may also process your information under its own privacy policy. Please refer to Meta's privacy information for details of its processing. We may also disclose information where required by law or to establish, exercise or defend legal claims.

6. How long we keep your information

We retain personal information only for as long as necessary for the purpose for which it was collected, taking into account legal obligations, business needs and any relevant claims. Our retention periods may differ for customer enquiries, service records and job applications. We will securely delete or dispose of information when it is no longer needed, subject to any legal requirements.

7. Keeping your information secure

We take appropriate measures to protect personal information against unauthorised access, loss, misuse or disclosure. No method of storing or transmitting information can be guaranteed to be completely secure.

8. Cookies and website services

Our website may use cookies or similar technologies to support its operation, understand website usage or provide other functionality. Where required, we will request consent for non-essential cookies. Please refer to any separate cookie information or cookie settings provided on our website.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion of your information.
• Object to or request restrictions on certain processing.
• Request a copy of information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights or ask a question about your information, please contact us using the details in Section 1. We may need to verify your identity before responding.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve them. You can also complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with its updated date.